Support

Mellott.US — your private family cloud for weather, photos, notes, recipes, calendar, files, and more.

Get help

Need a hand or want to report a problem? Email us and we'll get back to you:

support@mellott.us

To help us resolve issues quickly, please include your device model, OS version, the app version (Settings → About), and a short description of what happened.

Common topics

  • Signing in — Mellott.US uses your family account. If you can't sign in, contact us to reset your access.
  • Location & weather — grant Location access (or pick a place or a contact's address) to see local weather. You can change this anytime in your device Settings.
  • Notifications — enable notifications in your device Settings to receive alerts.
  • Privacy — see our Privacy Policy for how your data is handled.

Response time

This is a small, family-run service. We aim to respond within a few days.